An Assessment Of The Effect Of E-Health Administration On Efficient Service Delivery In Federal Teaching Hospital Gombe

Abstract

The Federal Teaching Hospital Gombe initially introduce the electronic health(e-health) system with the aim of enhancing efficient service delivery to the patient, as well as to move from use of the traditional paper record system to information and communication technology models which often eliminate delay in service delivery and long patient waiting time. Despite the services delivered by the hospital the system still observes many obstacles. Therefore, this study was conducted to investigate the effect of e- health on efficient service delivery in Federal Teaching Hospital Gombe (FTH, Gombe). It focuses on the perception of medical staff and out – patients to understand the influence of e-health on the perceived quality and accessibility of the delivered medical service. The study adopted survey design and the source of data comprised both primary and secondary. The population comprised only twenty five (25) medical practitioners rendering services in a General out- patient department (GOPD), and four hundred and twenty five (425) patients whose receives services in the (GOPD). The sample size were twenty five medical practitioners and two hundred and six (206) patients selected using Slovene’s formula. Random sampling technique were used in distributing two hundred and thirty one (231) questionnaires among the respondents within the GOPD Unit of the hospital. The data collected was analyzed using simple percentage and Chi-Square (???? 2 ) analysis and the hypotheses was tested at 0.05 level of significance. The study concluded that, service delivery is not efficient to doctors and patients of Federal Teaching Hospital, Gombe, and also the E-health service delivery is accessible to both medical practitioners and the service receivers in Federal Teaching Hospital, Gombe and the study recommended that the management of Federal Teaching Hospital (FTH) Gombe should create training and development unit within the ICT unit of the hospital and encourage the system users to apply for such training and development preferably on annual basis. Budget should be created to such unit and training allowance should be allocated to every participant, this will create competition in the application process.