Challenges Of E-Governance Implementation On Service Delivery In Selected Public Sector Of Adamawa State, Nigeria

Abstract

This study examines the challenges of e-governance implementation in selected public sector of Adamawa State, Nigeria. A survey research design was used and the sample population was drawn using the simple random sampling technique from three Local Government Areas of Adamawa State drawn from each of the three (3) senatorial zones of the state. The data obtained from primary source were analyzed using both descriptive and inferential statistical tools. The result from both the primary and secondary sources showed that: there is a relationship between the use of ICT and effective e-governance implementation. The study concludes that inadequate Information Technology (IT) infrastructure, inadequate power supply, the cost of Information Technology (IT) equipment and poor maintenance culture, the lack of awareness on egovernance to both staff and citizen as well as resistance to change and lack of qualified Information Technology (IT) staff are challenges to e-government implementation. The study recommends that e-governance consultant with adequate Information Technology (IT) skills should be appointed at all levels, enacts ICT laws that will make practical computer literacy a mandatory aspect for every public or civil servant both at the local, state and federal levels. This will ensure that they can at least perform basic operations like emailing, Microsoft Word and Excel at their work places.