New Public Management And Service Delivery In The Public Sector: A Study Of Nigeria Immigration Service, Edo State Command

Abstract

This study focuses on the new public management service delivery in the public sector, using the Nigeria immigration service, Edo state command as a case study. The objectives are to evaluate the key components of new public management practices in the Nigeria Immigration Service, Edo State Command, to find out how new public management practices enhance service delivery in the Nigeria Immigration Service, Edo State Command and to identify challenges faced by the Nigeria Immigration Service, Edo State Command in implementing new public management practices and opportunities that abounds. The study adopts both qualitative and quantitative research method. The researcher personally collected the data and analyzed it using mean and simple percentage. The study was underpinned by The New Public management theory. Findings reveal that the new public management practice has significantly enhance service delivery in the Nigeria immigration service, Edo state command and that lack of finance and adequate training of personnel are factors militating against the practice of new public management techniques in service delivery in the public sector. The study concluded that there is a strong relationship between demand for accountability, citizen satisfaction, and decentralization of services and efficiency in Public Sector Service Delivery. Therefore, it recommends a more improved technology, an enhanced customer complaint system, to encourage Service Delivery in the Nigeria Immigration Service Edo State Command.

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